Remote Monitoring & Maintenance
The Do-IT-Yourself Scenario
- An IT problem occurs.
- You discover the problem.
- You place a phone call for support.
- You describe the problem to the best of your ability.
- Solution Provider technician spends time traveling to your site, or uses remote access tools to start digging around for the cause of the problem.
- Problem is diagnosed.
- Unpredictable service fees
- High costs when problem resolution proves time consuming
- Depending on affected devices, downtime occurs and the associated costs mount (lost opportunities, lost productivity, and more)
The RMM Scenario
- P.C. Solutions is alerted before or as the problem occurs because best practices of monitoring and alerting are in place.
- P.C. Solutions instantly and accurately diagnoses problem in the Service Center.
- P.C. Solutions conducts rapid remote remediation from the Service Center and resolves the problem in less time than it would take to find coat and
P.C. Solutions gives you comprehensive reports every month and quarter to show work performed, identify issues, and support optimized IT budgeting.
- Predictable, affordable, monthly service fees
- Fewer problems are experienced because many issues are detected and resolved proactively before they do damage – or are even noticed
- Fast resolution when problems do occur
- Downtime is significantly reduced or even eliminated, no more costly surprises